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BetterHelp Reviews – Exploring Pricing and Plans for 2023


Hey, looking for a hassle-free way to connect with licensed therapists? BetterHelp reviews consistently highlight it as a TOP CHOICE for those seeking virtual therapy. 

In this article, we will provide you with an in-depth review of this portal pricing and plans for 2023, helping you decide if it’s the RIGHT fit for you.

Let’s dig deep into it!

What is BetterHelp and How Does It Work?

BetterHelp is an online counseling platform where you can connect with licensed therapists who offer teletherapy sessions. Created by Alan Matas in 2013, it offers specialty counseling for couples, teens, and LGBTQ+ individuals. 

How to access Betterhelp? 

You can access the platform through the website or mobile app, which allows you to manage your account, schedule appointments, and contact CS (customer service).

And how does it work? 

This platform works for people seeking therapy for general mental health concerns or diagnosed mental health conditions. You can choose your preferred type of online therapy session – live video, phone, or chat – based on your needs and preferences.

What’s the duration of using BetterHelp? 

It depends on your factors, such as mental health requirements, financial plan, and lifestyle. 

According to a survey conducted in April 2022 by the BetterHelp reviews team, among 1,000 online therapy users, 38% of BetterHelp users utilized the service for four to eight months, while 24% of users used it for eight to 12 months. 

Additionally, 23% of users utilized the service for four months or less, while 15% used it for at least one year.

BetterHelp Therapy Session Format

BetterHelp offers unlimited messaging with an average response time of 1 day. Live chat, phone, or video sessions are available once a week at a fixed cost, with session length determined by you and your therapist.

Live Chat, Phone, and Video Sessions

BetterHelp’s live chat, phone, and video sessions are all private and secure. Live phone sessions prompt users to start the session and connect them with their therapist. The majority of users (66%) prefer video therapy.

Group Webinars

BetterHelp’s Groupinars are therapist-led webinars covering various mental health topics. Registrants can ask questions during the session or later on, and each session is recorded and available for a week.

BetterHelp Therapy Reviews: Types of Counseling Services Offered

BetterHelp therapy reviews often highlight the platform’s wide range of counseling services. 

This platform doesn’t limit its therapists to specific treatment modalities but relies on their expertise to determine the best approach for each client. 


Some of the more common types of counseling provided by BetterHelp include:


  • CBT
  • Mindfulness therapy
  • EFT
  • Solution-focused therapy, 
  • Trauma-focused therapy, and more


Additionally, BetterHelp therapists specialize in a range of areas, including:


  • Anxiety
  • Depression
  • Relationship issues
  • LGBTQ+ matters
  • Trauma
  • And addiction etc.

What’s the Betterhelp Enrollment Process?

You will be surprised that it takes less than 7 minutes to enroll in BetterHelp’s program. Here are the main points. 


  • You identify your areas of concern, input lifestyle factors, and choose the counseling you need. 
  • BetterHelp’s algorithm matches you with a therapist based on your preferences, including your age or gender. 
  • You can also search for therapists in your area by using the Find a Therapist feature. 
  • If you’re unhappy with your therapist, you can request to change counselors on your profile page.
  • BetterHelp does not charge until you’re matched with a therapist, and you can change therapists anytime.


Check out BetterHelp therapy reviews to see what others think of the service.

BetterHelp Reviews: What Real Customers Are Saying About Their Counseling Experience

Did you know that this brand has a 4.06 out of 5 stars rating on the Better Business Bureau (BBB) and a 4.7 out of 5 stars rating on Trustpilot? These positive counseling reviews mention the easy-to-use app, flexibility in scheduling, and the ability to switch therapists.


But are there any negative reviews? Negative reviews include complaints about billing issues, subscription prices, difficulties connecting with therapists, and canceled appointments. BetterHelp’s lack of phone support has also concerned some customers.

BetterHelp reviews from verified customers:

“Great easy-to-use app. Was very fortunate to find a wonderful therapist to work with. Love the convenience of having after-work and weekend appointments.” —Ines T. (BBB.org)


“No customer service available. Took $64 out of my HSA without any counseling service provided. Canceled subscription before appointment and canceled appointment. I would like a refund but I haven’t be able to reach anyone.”— MARY H., (BBB.ORG)

What is BetterHelp’s Privacy Protection Policy?

Your privacy is protected! The platform uses 256-bit encryption to protect all communication between you and your therapists. Its databases are encrypted and scrambled to protect user data even during a breach.


BetterHelp may share website activity with third-party advertisers if users opt into targeting cookies and web beacons. Still, it will NEVER share personal information, including diagnoses, session data, or therapist communication.

Common FAQ — Is BetterHelp expensive?

You can subscribe to BetterHelp’s counseling service for between $240 and $360 per month, depending on your location, preferences, and state-licensed therapists. 

You need to pay upfront for the first four weeks and then will be billed monthly via credit card or PayPal. 

BetterHelp Counselling Reviews – Let’s Sum It All Up!

To sum it all up, if you’re feeling anxious or depressed or have considered seeking professional help, but don’t have the time or resources for traditional therapy, Enter BetterHelp, an online counseling service with overwhelmingly positive therapy reviews from users.

It’s no surprise that 97 percent of this platform users were happy with the care they received, and our reviews team discovered why.

BetterHelp offers convenient and affordable counseling, with live audio and video sessions, unlimited messaging, and financial assistance available. We hope you find our BetterHelp reviews article helpful, and it may be the solution you need.



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Author Dr. Serena Miller

Dr. Serena Miller is a skilled psychotherapy writer with a unique ability to translate complex mental health concepts into relatable and understandable terms, making her a valuable resource for those seeking to improve their mental health.

Ups & Downs

  • Affordable pricing options.
  • Wide range of mental health services offered.
  • Flexible scheduling to fit your needs.
  • Professional and licensed therapists.


    • Confidentiality:
    • Transparent Fee Structure:
    • Licensed Therapists: